Refund policy

Return Policy

At Andrea Jewels, we strive to provide the highest quality products and ensure customer satisfaction. However, we understand that sometimes returns or exchanges may be necessary. Below is our return policy to ensure a hassle-free shopping experience:

1. Return Conditions:

1.1. Products must be in their original, unused condition with all original tags and packaging.

1.2. The return request must be made within 14 days of receipt of the product.

2. Return Process:

2.1. To initiate the return process, please contact our customer service at info@andreajewels.com providing the following information:

Order number.
Detailed description of the reason for the return.
Photographs clearly showing any defect or damage (if applicable).

2.2. Once the return request has been approved, we will provide you with instructions on how to send the product back to us.

3. Refunds:

3.1. Refunds will be processed upon receipt and verification of the returned product.

3.2. Refunds will be made through the same payment method used for the original purchase, unless otherwise agreed with the customer.

4. Products not Eligible for Return:

4.1. Products that are customized are not eligible for return.

5. Exchanges:

5.1. If you prefer to exchange a product instead of requesting a refund, please indicate this when contacting our customer service. We will be happy to help you find an alternative product.

6. Shipping Costs:

6.1. Original shipping costs are non-refundable, unless the return is the result of our error.

7. Customer Service:

7.1. If you have any questions or concerns related to our return policy, please feel free to contact us at info@andreajewels.com

We appreciate your trust and are committed to providing you with the best possible shopping experience.

Sincerely, the Andrea Jewels team.